money88 Privacy Policy

1.Who We Are

money88 operates the online casino and sportsbook platform accessible at money88.lat (the "Platform"). For the purposes of this Privacy Policy, money88 acts as the data controller in respect of the personal data of registered Members and Platform visitors processed in connection with the operation of the Platform.

This Privacy Policy applies to all personal data collected and processed by money88 in connection with your use of the Platform, including registration, account management, gaming activity, deposits, withdrawals, customer support interactions, and marketing communications.

Any queries regarding this Privacy Policy or money88's data practices should be directed to our Data Protection contact via the support channel described in Section 14 of this Policy.

2.Personal Data We Collect

money88 collects the following categories of personal data from Members and Platform visitors:

2.1 Registration and Identity Data

• Full legal name as it appears on your identity document
• Date of birth (for age verification — money88 requires members to be 21 years of age or older)
• Residential address
• Email address
• Malaysian mobile phone number
• Username chosen at registration

2.2 Identity Verification (KYC) Data

• Copy of Malaysian MyKad, Malaysian passport, or other government-issued photo identification
• Proof of address documentation (where required)
• Source of funds documentation (for high-value deposits or withdrawals above defined thresholds)

2.3 Financial Data

• Bank account details or e-wallet identifiers used for deposits and withdrawals (e.g., Maybank account number, Touch n Go eWallet identifier, Boost identifier)
• Transaction history — all deposits, withdrawals, and internal Wallet transfers
• Bonus and promotional credit history

2.4 Gaming Activity Data

• Game session history, including games played, bet amounts, outcomes, and session duration
• Sportsbook bet history, including events, bet types, stakes, and settlement outcomes
• Responsible gaming tool usage — deposit limits set, cooling-off requests, self-exclusion requests

2.5 Technical and Device Data

• IP address at the time of each login and significant account action
• Device type, operating system, and browser version
• Session timestamps and duration
• Geolocation data (at country and city level, derived from IP address)
• Cookies and similar tracking technologies (see Section 9)

2.6 Communications Data

• Content of live chat support conversations
• Email correspondence with money88
• Records of marketing communications sent and your interaction with them (open rates, click-throughs)

3.How We Collect Your Data

money88 collects personal data through the following mechanisms:

• Direct submission: Data you provide when registering an Account, completing KYC, making deposits, requesting withdrawals, contacting support, or updating your Account profile.
• Automated collection: Technical and device data collected automatically through cookies, server logs, and session tracking technologies when you access and use the Platform.
• Third-party sources: Identity verification data confirmed or supplemented by third-party KYC and fraud screening service providers; payment confirmation data from payment processing partners including FPX operators and e-wallet providers.
• Publicly available sources: In limited circumstances related to fraud prevention and anti-money laundering compliance, money88 may cross-reference Member data against publicly available records.

4.Purposes of Processing Your Personal Data

money88 processes your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your money88 Account, including authentication and access control.
• Age and identity verification: Confirming that Members meet the 21+ age requirement and verifying identity as required under applicable gaming authority compliance obligations.
• Payment processing: Executing deposits and withdrawals, reconciling transactions, and managing your Wallet balance.
• Platform provision: Delivering gaming services, sportsbook functionality, live casino, and all other Platform features you access.
• Fraud prevention and anti-money laundering: Detecting, investigating, and preventing fraudulent activity, account abuse, money laundering, and related financial crimes.
• Responsible gaming: Monitoring gaming patterns for indicators of problem gambling behaviour, administering self-exclusion and limit tools, and fulfilling responsible gaming obligations.
• Customer support: Responding to queries, resolving disputes, and providing account assistance.
• Legal compliance: Meeting obligations under applicable gaming authority licensing requirements, anti-money laundering regulations, and other applicable laws.
• Marketing communications: Sending promotional offers, bonus notifications, and Platform updates to Members who have not opted out of such communications. You may opt out at any time via Account Settings or by contacting support.
• Platform improvement: Analysing aggregated usage data to improve Platform performance, game selection, and user experience.

5.Legal Basis for Processing

money88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and money88 (your Account Terms), including account administration, payment processing, and Platform delivery.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC, anti-money laundering obligations, and gaming authority compliance requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming monitoring, and Platform analytics, where money88's legitimate interests in platform integrity and Member protection are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where your consent has been obtained. You may withdraw consent for marketing at any time without affecting the lawfulness of prior processing.

6.Data Sharing and Disclosure

money88 may share your personal data with the following categories of recipients:

• Payment processors: FPX banking network operators, Touch n Go eWallet, Boost, and other payment service providers used to process your deposits and withdrawals. These providers receive only the data necessary to execute your transactions.
• KYC and fraud screening providers: Third-party identity verification and fraud prevention services used to validate Member identity and screen for financial crime risk.
• Game software providers: Third-party game studios (including Pragmatic Play, PG Soft, and similar providers) whose game software is integrated into the money88 Platform. Game session data is shared with these providers to the extent necessary for game delivery and RNG certification.
• Customer support platform: Third-party live chat and support ticketing infrastructure. Support agents access relevant Account data to resolve your queries.
• Regulatory and law enforcement authorities: money88 will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required by law or legally compelled to do so.
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party service providers processing personal data on behalf of money88 are subject to data processing agreements requiring them to maintain appropriate security measures and to process data only for the purposes specified by money88.

7.International Data Transfers

7.1 The money88 Platform is operated from infrastructure that may involve the transfer of personal data outside of Malaysia to the jurisdiction in which money88's servers or third-party service providers are located.

7.2 Where personal data is transferred internationally, money88 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection principles, including through contractual data transfer mechanisms with receiving entities.

7.3 By using the money88 Platform and submitting your personal data, you acknowledge and consent to these transfers for the purposes described in this Policy.

8.Data Retention

8.1 money88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account data: Retained for the duration of your Account's active status plus a minimum of 5 years following Account closure, to meet anti-money laundering and gaming regulatory record-keeping obligations.
• KYC documents: Retained for a minimum of 5 years from the date of submission, in accordance with applicable anti-money laundering requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support correspondence: Retained for 3 years from the date of the last interaction.
• Marketing data: Retained until you opt out, after which a suppression record (email address only) is retained indefinitely to prevent inadvertent re-subscription.

8.2 When personal data is no longer required and no legal obligation requires its retention, money88 will securely delete or anonymise it.

9.Cookies and Tracking Technologies

9.1 The money88 Platform uses cookies and similar technologies (collectively "Cookies") to operate core Platform functionality and to analyse usage patterns. The following categories of Cookies are used:

• Strictly necessary cookies: Required for the Platform to function, including session authentication cookies that keep you logged in during your visit. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Store your preferences such as language settings, preferred odds format, and game filter selections to improve your experience.
• Analytics cookies: Collect aggregated data about how Members use the Platform, including pages visited, time spent, and navigation paths. This data is used to improve Platform design and performance. Analytics data is not linked to individual Member identity in money88's analytics reporting.

9.2 You can manage your Cookie preferences through your browser settings. Disabling certain Cookies may affect Platform functionality. Money88 does not use third-party advertising Cookies or cross-site tracking Cookies.

10.Security Measures

money88 implements the following technical and organisational security measures to protect your personal data:

• Encryption in transit: All data transmitted between your device and the money88 Platform is encrypted using Transport Layer Security (TLS/SSL). The Platform enforces HTTPS on all connections.
• Encryption at rest: Sensitive data stored in money88's databases — including payment instrument details and KYC documents — is encrypted at rest using industry-standard encryption.
• Access controls: Access to Member personal data by money88 personnel is restricted on a need-to-know basis and subject to role-based access controls and audit logging.
• Password security: Member passwords are stored as salted cryptographic hashes. money88 personnel cannot retrieve your plaintext password.
• Two-factor authentication: Members may enable 2FA on their Accounts as an additional layer of login protection.
• Fraud monitoring: Automated systems monitor Account activity for patterns indicative of unauthorised access, credential stuffing, or other security threats.

While money88 takes significant steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your Account credentials and for any activity that occurs under your Account.

11.Your Data Rights

Subject to applicable data protection law, you have the following rights in respect of your personal data held by money88:

• Right of access: You may request a copy of the personal data money88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. Note that KYC data can only be updated through the KYC re-verification process.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal obligation requires its continued retention. Note that gaming regulatory and anti-money laundering record-keeping obligations will override erasure requests in many cases for closed Accounts.
• Right to restrict processing: You may request that money88 restrict processing of your personal data in certain defined circumstances.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request a copy of your personal data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests and to the use of your personal data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact money88 via live chat support or the email address provided in Section 14. money88 will respond to requests within 30 days. Complex requests may require an extension of up to a further 60 days, in which case you will be notified.

12.Protection of Minors

12.1 money88 enforces age verification through the KYC process and will immediately suspend any Account found to be held by a person under 21 years of age.

12.2 If money88 discovers that personal data of a person under 21 has been collected through misrepresentation, such data will be deleted promptly and the associated Account closed.

12.3 Parents and guardians who become aware that a minor has registered on the money88 Platform using false age information should contact money88 support immediately so that the Account can be closed and data erased.

13.Amendments to This Privacy Policy

13.1 money88 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered Members via email and/or prominent notice on the Platform no less than 7 days before the amended Policy takes effect.

13.2 The effective date at the top of this Policy indicates when it was last revised. Your continued use of the money88 Platform after an amended Policy takes effect constitutes your acceptance of the changes.

14.Contact and Data Queries

For all privacy-related queries, data subject rights requests, or concerns regarding money88's data practices, please contact our support team:

money88 will acknowledge all privacy-related correspondence within 2 business days and will endeavour to resolve queries within 30 calendar days.